DEADLINES, PLACE OF DELIVERY AND LOSSES.
F FERREN SAS DE CV undertakes to deliver the product in perfect condition to the address indicated by the Client on the order form, and this address must be within the Territory. In order to optimize delivery, we thank the Customer for indicating an address where the order can be delivered within normal business days.
F FERREN SAS DE CV will not be responsible for mistakes caused in the delivery when the delivery address joined by the Client in the order form was not correct or was omitted.
Shipments will be made through a courier company (FEDEX, DHL AND UPS). The purchase order by you will be delivered within a maximum period of 5 to 8 working days from the time we have confirmed the successful payment.
In some cases your order may arrive on the third business day after making your purchase, the above will depend entirely on the courier and shipping destination.
Each delivery is considered made from the moment when the transport company makes the product available to the Client, which is materialized through the control system used by the transport company.
F FERREN SAS DE CV will always be aware that your order arrives in a timely manner, so if your package is delayed you can contact us and we'll gladly resolve your doubts and we will be in contact with the couriers at all times.
Delays in delivery will not be considered in those cases in which the order has been made available to the Client by the courier company within the agreed period and could not be delivered for reasons attributable to the Client.
Once the order left our warehouse, an e-mail was sent notifying you that your order has been accepted and is being shipped.
For security reasons, F FERREN SAS DE CV will not carry out any order, nor will it accept any order when it is not possible to identify the addressee of the order and its address.
If at the time of delivery the Customer is absent, the courier will leave a message or contact the customer indicating how to proceed to arrange a new delivery. F FERREN SAS DE CV contracts, as part of the courier delivery service, the performance of a series of follow-up actions, aimed at guaranteeing that the delivery of your package is carried out.
If after 8 working days after the delivery of the order the delivery has not been arranged, the Client must contact F FERREN SAS DE CV. In case that the Client does not proceed in this way, after 10 business days from the date of delivery of the order, it will be returned to our warehouses and the Client must bear the costs of shipping and returning the merchandise to origin, as well as as well as the possible associated management costs.
If the reason why the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In cases, the response times of these carriers usually range between 8 and 15 days.
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